1st
MAR

GAME Group to trim retail presence

Posted by James | Filed under supermarkets

A high-street Gamestation store.
Image via Wikipedia

UK High Street games retailer GAME is to trim its high street presence with the closure of 12 GAME stores as well as six Gamestation stores and the removal of all its Debenhams concessions.

The move will see the closure of 43 outlets in total which the group attribute to tough market conditions. Most of the closures will occur where outlets are situated close to one another.

The company also said that it plans to seek employment opportunities for all 247 affected workers.

A statement made by GAME to Edge Online said:

“We are committed to evolving our business to make sure it operates as efficiently as possible while consistently delivering the high standards of service our customers demand,”

“We regularly review our entire store portfolio, including our concessions, to maximise the opportunities to reach customers while also ensuring that the business is running as effectively as possible.

“The majority of the identified sites are located close to another one of our stores, and we will help each customer affected by a closure to transfer to their nearest store as well as our online offerings.

“We will provide extensive support to the teams in each store. However, with deep regret, we have had to offer redundancy to 247 employees. We will do our utmost to redeploy roles if possible, and have started consulting with all affected employees in the 43 sites.”

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22nd
FEB

Wagamama launch iPhone ordering app

Posted by James | Filed under news

Marketing Magazine reports that restaurant chain Wagamamas has launched an iPhone application that allows users to place a take-away order directly from the handset.

wagamama

The app also allows users to locate their nearest branch and browse the menu to place their order, which is sent directly to the kitchen for preparation. Users can specify a collection time and pay for the order via the app.

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22nd

Research proves bad customer service impacts future sales

Posted by James | Filed under news

seller, shop assistant (Russia)
Image via Wikipedia

Talking Retail reports recent research by the Consumer Forum has found that bad customer service really does impact consumers’ perception of retailers and where consumers are likely to spend their cash.

A survey revealed that more than 80% of consumers tell their friends, family and associates about good or bad customer experiences they have had. And of those who spill the beans its more likely the feedback will be negative. Three times as many respondents (25.2%) would relay bad experience over good (8.4%).

Almost all respondents also indicated that bad customer service would likely compel them to take their business somewhere else.

The Consumer Forum surveyed thousands of customers on all aspects of retail experience, from online shopping to the brands and services they like and dislike.

Simon Calver, CE and founder member of the Consumer Forum said the results provided a real insight into how UK consumers think about where to spend and on what products.

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