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	<title>ShoutingInDigital &#187; apple</title>
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	<link>http://shoutingindigital.com</link>
	<description>Retail, E-Commerce, E-tail and Digital News</description>
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		<title>Apple is &#8220;most criticised brand&#8221; on Twitter</title>
		<link>http://shoutingindigital.com/2010/08/apple-is-most-criticised-brand-on-twitter/</link>
		<comments>http://shoutingindigital.com/2010/08/apple-is-most-criticised-brand-on-twitter/#comments</comments>
		<pubDate>Wed, 04 Aug 2010 14:38:01 +0000</pubDate>
		<dc:creator>Austin</dc:creator>
				<category><![CDATA[news]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[criticised]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://shoutingindigital.com/?p=242</guid>
		<description><![CDATA[A study carried out by Brandwatch has revealed that Apple is the least popular brand on Twitter.
The research showed that Apple was mentioned 1204 times on the social networking site  with the negative descriptor #fail attached to it. The majority of complaints were directed towards Apple itself, although rants about the company&#8217;s products such as [...]]]></description>
			<content:encoded><![CDATA[<p>A study carried out by <a href="http://www.brandwatch.com/">Brandwatch</a> has revealed that Apple is the least popular brand on Twitter.</p>
<p>The research showed that Apple was mentioned 1204 times on the social networking site  with<img src="/DOCUME%7E1/AUSTIN%7E1.YOU/LOCALS%7E1/Temp/moz-screenshot.jpg" alt="" /> the negative descriptor #fail attached to it. The majority of complaints were directed towards Apple itself, although rants about the company&#8217;s products such as the iPhone, iPad and Mac were all popular as well.</p>
<p>The study showed that the majority of grumbles were related to companies in the communication and technology sectors, with Facebook, Nokia and BlackBerry all receiveing flak as well.</p>
<p>However, broadcasters also came in for heavy criticism, with both the BBC and CNN ranking fourth and fifth in the study respectively. Many users were unhappy with the general service provided by the BBC, whilst some complained about the content of CNN&#8217;s news reports.</p>
<p>Giles Palmer, chief executive of Brandwatch, said that marketers should search for hashtags linked with their brand to help deal with any issues customers are facing.</p>
<p>Here&#8217;s the list in full:<br />
Twitter #fails</p>
<p>Apple 1204<br />
Facebook 153<br />
Nokia 107<br />
BBC 100<br />
CNN 76<br />
Firefox 74<br />
Blackberry 66<br />
Sky 65<br />
Vodafone 64<br />
HTC 61</p>
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		<title>AT&amp;T casting a dark shadow on Apple &#8211; iPhone Hell</title>
		<link>http://shoutingindigital.com/2009/07/att-casting-a-dark-shadow-on-apple-iphone-hell/</link>
		<comments>http://shoutingindigital.com/2009/07/att-casting-a-dark-shadow-on-apple-iphone-hell/#comments</comments>
		<pubDate>Mon, 27 Jul 2009 15:46:39 +0000</pubDate>
		<dc:creator>Andrew</dc:creator>
				<category><![CDATA[branding]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[at&t]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[phones]]></category>

		<guid isPermaLink="false">http://shoutingindigital.com/?p=137</guid>
		<description><![CDATA[You&#8217;ve heard the classic &#8220;United Breaks Guitars&#8221; hit by now. It&#8217;s certainly true to say that a YouTube viral can hit a brand hard. Spare a thought for Apple who now have to put up with the rather good spoof ad from Pat Lee. &#8220;AT&#38;T &#8211; iPhone Hell&#8221;.

None of the problems Pat mentions are anything [...]]]></description>
			<content:encoded><![CDATA[<p>You&#8217;ve heard the classic &#8220;United Breaks Guitars&#8221; hit by now. It&#8217;s certainly true to say that a YouTube viral can hit a brand hard. Spare a thought for <a class="zem_slink" href="http://www.apple.com" title="Apple" rel="homepage">Apple</a> who now have to put up with the rather good spoof ad from Pat Lee. &#8220;<a class="zem_slink" href="http://www.att.com/" title="AT&amp;T" rel="homepage">AT&amp;T</a> &#8211; <a class="zem_slink" href="http://www.apple.com/iphone" title="iPhone" rel="homepage">iPhone</a> Hell&#8221;.</p>
<p><object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/TMOCXUVX1P8&amp;color1=0xb1b1b1&amp;color2=0xcfcfcf&amp;hl=en&amp;feature=player_embedded&amp;fs=1"><param name="allowFullScreen" value="true"><param name="allowScriptAccess" value="always"><embed src="http://www.youtube.com/v/TMOCXUVX1P8&amp;color1=0xb1b1b1&amp;color2=0xcfcfcf&amp;hl=en&amp;feature=player_embedded&amp;fs=1" type="application/x-shockwave-flash" allowfullscreen="true" allowscriptaccess="always" width="425" height="344"></embed></object></p>
<p>None of the problems Pat mentions are anything specific to do with the iPhone. They&#8217;re all AT&amp;T issues and yet it&#8217;s Apple&#8217;s brand that&#8217;s being used in the spoof.</p>
<p>It really hasn&#8217;t been a good day for AT&amp;T today. This morning the news was out that the service provider had started to block some of <a class="zem_slink" href="http://www.4chan.org/" title="4chan" rel="homepage">4chan</a>. In response the hacking literate 4chan community readied the dogs of war. After only a few hounds had been released AT&amp;T dropped the block. Pete Cashmore, himself, has the <a href="http://mashable.com/2009/07/27/att-unblocks-4chan/">write up over at Mashable</a>. </p>
<blockquote><p>Could this be the end of this bizarre turn of events? If AT&amp;T is smart, it will be.</p></blockquote>
<p>Tech.blorge.com&#8217;s <a href="http://tech.blorge.com/Structure:%20/2009/07/27/att-blocks-viral-birthground-4chan/">John Lister, however, reminds us</a> that; </p>
<blockquote><p>It’s hard to assess the case without knowing why exactly AT&amp;T blocked the site. It’s possible there was a valid technical reason for doing so.</p></blockquote>
<p>That&#8217;s a comment worth baring in mind. A reader of <a href="http://stormen.wordpress.com/2009/07/27/att-lifts-4chan-block-raid-suspended/">Erling Løken Andersen&#8217;s blog noted that</a>; </p>
<blockquote><p>It was blocked because it’s been a <a class="zem_slink" href="http://en.wikipedia.org/wiki/Denial-of-service_attack" title="Denial-of-service attack" rel="wikipedia">DDoS</a> target for weeks. This had nothing to do with content.</p>
<p>Blame the idiots who run javascript embedded images.</p></blockquote>
<p>It seems almost certain that 4chan would have begun to pressure Apple to drop At&amp;T had their battle with the network continued. Even without 4chan pushing the iPhone Hell video it seems all too possible that the spoof will be seen by thousands. </p>
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