ShoutingInDigital
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JUN
Savvy Shoppers say Ciao to Shop Assistants
Posted by James | Filed under affililates, tech

According to consumer review site Ciao, 76% of those surveyed have changed purchasing decisions based upon reviews they read on the internet.
After surveying more than 1,223 people Ciao also found that only 2% of those surveyed believed that shop assistants made an impact on their final purchase choices.
The survey which is being described as ‘the death of the salesman’ demonstrates just how important internet reviews are to both online and offline retail sales.
Most surprising was the revelation that reviews from complete strangers were cited as more influential than those from friends. Only 19% of shoppers say they are influenced by a friend’s recommendations compared to 34% of shoppers who are influenced by online reviews from those who own the product.
Brand continues to be key even in the age of choice with 80% of women saying they will only purchase branded beauty products. Eighty-three per cent of both men and women surveyed also admit that brand is a major factor when making final purchasing decisions – particularly when it comes to electronics.
Tom Hyde, Ciao UK’s ecommerce team leader, said: “The fact people are changing their purchase decisions because of what they read in reviews is testament to their success. Brands now more than ever need to be aware of what customers are saying about them online, and take advantage of online communities to interact and engage directly with consumers to address any issues or concerns and secure better reviews in future.”
While it is quite possible that those Ciao surveys have a bias towards online shopping and online reviews, the reports is still a valid demonstration of just how important online reviews and branding are to retail sales.
Tags: ciao
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